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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Christopher Nipper

February 10, 2026

5  out of  5
rating by Christopher Nipper
"We moved our policy from another office in Wilson County because the staff was rude, failed to follow up, apparently forgot to issue a policy we received the paperwork for... We chose Rob Gwynne's office and haven't looked back. Kayla, Sonya, and every single person we have spoken with have been nothing short of amazing! 10/10 would recommended!"
We responded:
"Wow...thank you so much! We are grateful to have you & appreciate you letting us take care of everything for you. Kayla & Sonya do a great job!"
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Mary Collier

February 4, 2026

5  out of  5
rating by Mary Collier
"Michelle Allison was GREAT! Very professional and pleasant to speak with. Not only did she walk me through everything thoroughly to get my insurance quote for me and my husband, but the outcome was amazing. We are now paying only HALF of what we were paying through our previous insurance company. I highly recommend statefarm and highly recommend you speak with Michelle."
We responded:
"Thank you so much, Mary! I appreciate you mentioning Michelle. She does a great job for our customers. Grateful we were able to save you that much money! Thank you for allowing us to handle your insurance."
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BeautyQueen WannaBe

January 31, 2026

5  out of  5
rating by BeautyQueen WannaBe
"Sonya, at Robs office was one of the best people I’ve ever worked with on home and car insurance. Our other company was charging us double on both compared to State Farm and the customer service at the State Farm office is unmatched. I enjoyed every phone call, it felt like a friend calling, she was so informative, helping me understand everything, and was super patient with me when asking questions. I don’t think I’ve ever written a google review, even though I have been asked by many. Sonya is worth every word and more than five stars."
We responded:
"Wow!! Thank you so much for recognizing Sonya. She has been with us a long time and is a real asset to our office and our customers. Glad we could save you money and give you a better customer service experience!!"
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Ken Smith

January 30, 2026

5  out of  5
rating by Ken Smith
"I have been getting my insurance from Rob Gwynne sine the 90's. Every time I need to call his office I am always greeted with polite and hard working staff members. Thank you for always giving me great coverage and thank you Sonya for taking care of my coverage today!"
We responded:
"Thank you, Ken. I appreciate you being such a great customer for so many years! We are grateful to have you!"
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john fennell

January 26, 2026

5  out of  5
rating by john fennell
"Gena as helpful and prompt. Thanks."
We responded:
"Thanks, John. We appreciate you letting us handle your insurance!"
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Erica Neuble

January 23, 2026

5  out of  5
rating by Erica Neuble
"Michelle Allison did a great job with my uncle Billy.."
We responded:
"Thank you, Erica. Glad we could help, and we appreciate him allowing us to handle his insurance!"
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Taylor Criswell

January 14, 2026

5  out of  5
rating by Taylor Criswell
"Just wanted to take a moment and leave a review about this company. My wife and I recently moved to TN and had the hardest time swapping over our out of state insurance. Then I was able to get ahold of Michelle, her patience, customer service and quick ability to get us the proper coverage was everything we hoped for. As someone who has multiple policies, this is by FAR the best agent I have had in a long, long time. I would 100% recommend Michelle to anyone out there who needs great coverage and even better customer service."
We responded:
"Thank you so much for mentioning Michelle! She does a great job helping our customers. We are very grateful to have you and appreciate your trust in us!!"
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Donald Mills

January 12, 2026

5  out of  5
rating by Donald Mills
"Always courteous and works with the customer."
We responded:
"Thank you, Don. We appreciate you being a long time customer!!!"
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Jeff

January 9, 2026

5  out of  5
rating by Jeff
"Had to make a claim on a cracked windshield. Got an immediate response from Gena, the repair was scheduled, and was it replaced the next day. Great service!"
We responded:
"Thank you, Jeff. That is what we like to hear. We appreciate you letting us handle your insurance!"
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joshua ricketts

January 9, 2026

5  out of  5
rating by joshua ricketts
"Chelsea was amazing person to talk to. She took care of all my insurance problems.I recommend her highly"
We responded:
"Thank you so much!! We are grateful to have you."
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Jennifer Baker

January 9, 2026

5  out of  5
rating by Jennifer Baker
"All the employees go above and beyond to answer all questions. They are always so polite and yet very professional."
We responded:
"Thank you, Jennifer. We appreciate you guys being long term customers! I am grateful for your loyalty and thankful to have you!"
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Kara Smith

December 16, 2025

5  out of  5
rating by Kara Smith
"Michelle Allison at Rob Gwynne State Farm Insurance was a life saver for me. My car is being repaired and the rental car I am using broke down. She was quick to help me get another. one."
We responded:
"Thank you, Jane. We appreciate you being a loyal customer for so long! Grateful to have you guys!"
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Carri Estes

December 12, 2025

5  out of  5
rating by Carri Estes
"Sonya Bowers in the Lebanon office is outstanding. She’s so sweet. She’s been a big help with my home owners insurance and will help me with car insurance. She’s awesome. Customer Service from her is just so professional."
We responded:
"Thank you so much, Carri. Sonya has been helping her customers a long time and does a great job. We are so thankful to have you! I appreciate you letting us take care of your auto & home insurance!"
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Julie Craver

December 1, 2025

5  out of  5
rating by Julie Craver
"I am very pleased with the experience I had with this great office and specially Wendy. She was very helpful and knowledgeable. I am glad I chose this office!"
We responded:
"Thank you, Julie! We are glad you chose us to be your insurance agent. We are grateful to have you guys!!!"
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Bright Omenukwa

November 24, 2025

5  out of  5
rating by Bright Omenukwa
"Louis is the best. He will walk you through the process. If you ever need any type of insurance ask for Louis and thank me later"
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Bruce Fuller

November 21, 2025

5  out of  5
rating by Bruce Fuller
"Gena was super helpful with an issue we had. She was very thorough and walked us thru the process and then followed up to make sure everything was resolved"
We responded:
"Thank you for the kind words, Bruce. Gena does a great job, and I appreciate you mentioning her specifically. We are thankful to have you as a customer!!"
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Sandy Lane

November 20, 2025

5  out of  5
rating by Sandy Lane
"Very friendly. Gene had talked with my husband earlier in the day and help get his payment back up and running."
We responded:
"Thank you, Sandy!! We appreciate you!"
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Jenna Goodall

November 19, 2025

5  out of  5
rating by Jenna Goodall
"Gena was super helpful! After being hit by a deer I had to stop by to file a claim. Gena assisted me in getting that done and even helped call auto body shops for me to see how long the wait would be. She was positive and knowledgeable!"
We responded:
"Thank you, Jenna. We appreciate you & your family allowing us to handle your insurance. We are grateful to have you!!"
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Sandy stone

November 3, 2025

5  out of  5
rating by Sandy stone
"Gena at this office has been great when dealing with cancelling policies due to a death in the family. They made a difficult situation much easier. She was very professional and friendly."
We responded:
"Thank you for the 5 star review. Glad we could help!"
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James Huddleston

October 31, 2025

5  out of  5
rating by James Huddleston
"Gena is an angel! I needed a tow and she went above and beyond to help!"
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Codi Welch

October 29, 2025

5  out of  5
rating by Codi Welch
"Michelle was great to work with for our policies auto, home, and life! Most recently she helped us get our life insurance policies in order and made the process very quick and painless! I knew absolutely nothing about the different types of life insurance policies, and she explained everything very clearly to help us make the best choice!"
We responded:
"Thank you for the kind words about Michelle. She is a real professional and does an amazing job with her customers. We appreciate you allowing us to handle your insurance!!"
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Karely Rodriguez

October 24, 2025

5  out of  5
rating by Karely Rodriguez
"Gena and Wendy are the best!"
We responded:
"Thank you for recognizing Gena and Wendy. They both do a great job for our customers. We appreciate you letting us help you with your insurance!"
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Dennis Handel

October 24, 2025

5  out of  5
rating by Dennis Handel
"It was a treat to work with someone who not only really knew what they were doing but actually cared for my well being and outcome considering safety and the law."
We responded:
"Hey Dennis. We appreciate the 5 star review. We are always here to help! Thank you!"
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Cleve Sullivan

October 23, 2025

5  out of  5
rating by Cleve Sullivan
"Gena at State Farm was an absolute lifesaver for our family after a stressful car accident. She guided us through every step of the process with patience, professionalism, and genuine care. Gena made everything seamless and stress-free, always keeping us informed and supported. Her expertise and compassion turned a tough situation into a smooth resolution. We couldn’t be more grateful for her outstanding service—highly recommend Gena to anyone needing insurance support! I left my previous insurance company because they were rude and unwilling to help, even though I’ve never filed a claim. With Gena and State Farm, they went above and beyond, even though I’m a brand new customer they treated me like I’ve done business with them for decades."
We responded:
"Thank you so much for the kind words about Gena! We strive to go above & beyond when a claim occurs. Thankful to have you as a customer!"
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Nancy DeGrie

October 22, 2025

5  out of  5
rating by Nancy DeGrie
"Great service from my agent Wendi"