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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of holly eberhardt

holly eberhardt

January 24, 2025

5  out of  5
rating by holly eberhardt
"Gena is the BEST and everyone in this office is so kind & helpful! I couldn't recommend this State Farm team enough."
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Josh Kendrick

January 22, 2025

5  out of  5
rating by Josh Kendrick
"fantastic customer service and communication"
We responded:
"Thank you, Josh. It is good to have you as a customer!!"
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Debbie M

January 22, 2025

5  out of  5
rating by Debbie M
"I would like to give a big shout out to Michelle who has helped me out so much in the last year with all my insurance needs from getting the policy which is right for my family to helping me so much when there was an accident. She was so kind and patient with me. My husband always handled our insurance needs and he passed away and I did not know what to do. Michelle was very helpful I could not have done it without her help"
We responded:
"Thank you so much for the kind words about Michelle. She is a real professional and a good person to boot! We are grateful you allow us to help you. Thank you so much!"
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Brian Crum

January 21, 2025

5  out of  5
rating by Brian Crum
"Wendy was very helpful when it came to our families insurance needs! Her customer service skills were awesome! I would not hesitate to recommend her to my friends and family!"
We responded:
"Thank you for recognizing Wendy. We appreciate you Brian!"
Profile photo of Jacqueline Goldberg

Jacqueline Goldberg

January 19, 2025

5  out of  5
rating by Jacqueline Goldberg
"I have been a State Farm policy holder for many years in California. We moved to Tennessee in 2021 and were a little overwhelmed with a cross-country move. We were referred to Rob Gwynne's agency where we were introduced to Michelle Allison. She made that transition with insurance the easiest move we've ever made. She has not only been so knowledgeable and helpful, but has been a wealth of information in helping us get settled in Lebanon. Michelle is kind and friendly and goes out of her way to help and educate you in the insurance world. A true asset to this agency and insurance company!!"
We responded:
"Wow...thank you so much for the kind words about Michelle. She does a great job for our customers. We appreciate you recognizing her and are grateful for you allowing us to help you!!"
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Jessica Fain

January 9, 2025

5  out of  5
rating by Jessica Fain
"As a longtime customer of Rob Gwynne's I can attest to the professionalism, responsiveness and care of the entire team. Rob and his staff have come alongside us through many life milestones--from new auto purchases to unfortunate auto accidents to building a new home, and we've had 5-star service at every turn."
We responded:
"Thank you so much, Jessica. I am grateful for the super kind words! We appreciate you allowing us to take care of your insurance."
Profile photo of Jessica Fain

Jessica Fain

January 9, 2025

5  out of  5
rating by Jessica Fain
"As a longtime customer of Rob Gwynne's I can attest to the professionalism, responsiveness and care of the entire team. Rob and his staff have come alongside us through many life milestones--from new auto purchases to unfortunate auto accidents to building a new home, and we've had 5-star service at every turn."
We responded:
"Thank you so much, Jessica. I am grateful for the super kind words! We appreciate you allowing us to take care of your insurance."
Profile photo of Scott Martino

Scott Martino

January 9, 2025

5  out of  5
rating by Scott Martino
"All my experiences working with the Rob Gwynne State Farm office have been very positive. My contact, Sonya Bowers, is excellent and such a pleasure with whom to work. She is extremely knowledgeable about all the State Farm products. Combine this with the fact that she is so polite, courteous, compassionate and efficient and you have a very winning situation. The few times where other folks assisted me were just as positive. Consequently, I have recommended this State Farm office several times to my family and friends."
We responded:
"Thank you, Scott. And thank you for mentioning Sonya! She has been with me a long time and does a great job. We are grateful for you allowing us to serve you."
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Taylor Gonyea

January 8, 2025

5  out of  5
rating by Taylor Gonyea
"Kelcie Kamer was very helpful in getting us set up with our insurance. We are still newly married and first time home owners so we didn’t know much about anything and she answered every question. She was very knowledgeable and helped guide us through home, auto, and life insurance. Highly recommended using Kelcie!"
We responded:
"Thanks for the kind words about Kelcie, Taylor! She does a great job helping our customers. We appreciate you letting us take care of your family!! "
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Mark Turner

January 6, 2025

5  out of  5
rating by Mark Turner
"Wendy Grimes is one of the best. Always helpful and very knowledgeable. Just a joy to work with."
We responded:
"Thank you, Mark. You guys are long time, wonderful customers. We appreciate you so much!!"
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Michelle Dobson

January 2, 2025

5  out of  5
rating by Michelle Dobson
"I've been with State farm now for 3 years, Wendy is an absolute pleasure to work with, after checking many insurance companies they had the best rates for my home and auto. Highly recommend!"
We responded:
"Thanks so much Michelle! We appreciate you!!"
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Terry Chalich

January 2, 2025

5  out of  5
rating by Terry Chalich
"Wendy Grimes is one of the best insurance agents I ever had! State Farm & Rob Gwynne agency & Wendy has taken care of us now for 7yrs"
We responded:
"We appreciate you guys Terry! Wendy has been taking of our customers here for 25 plus years. She does a fantastic job! Thank you for the kind words."
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H

December 27, 2024

5  out of  5
rating by H
"Great experience. fast and knowledgeable.... Sonya and Gena are absolutely great women..I appreciate them very much!!"
Profile photo of Clayton Jaselskis

Clayton Jaselskis

December 19, 2024

5  out of  5
rating by Clayton Jaselskis
"Very glad I have insurance with these folks here in Lebanon. They are always helpful! Gena is my insurance girl! She is knowledgeable and always has great advice. I have 2 vehicles and she’s got me set up on a good plan for both! Also she has become a great friend over time, thank you Gena!"
We responded:
"Thank you, Clayton! Very nice of you to say. Gena is a great team member. We appreciate you!"
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Christa Williams

December 19, 2024

5  out of  5
rating by Christa Williams
"I am so appreciative of Rob Gwynne and his staff, most especially Sonya. The quickness in which they respond to questions or requests to changes in insurance coverage is awesome. Recently Sonya even knew what I needed before I did with selling a home, renting one and building all at the same time!"
We responded:
"Thank you so much Christa! We appreciate you letting us handle your insurance. Sonya does a great job for our customers. Grateful for you giving her a shout out. Congratulations on the new home!!"
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Lane Spicer

December 16, 2024

5  out of  5
rating by Lane Spicer
"Rob’s team has always given me excellent service. I’ve been insured through State Farm now for nearly 10 years. I wouldn’t know much about competitors, but I have never been stressed about anything insurance related knowing State Farm, and more specifically Rob’s team, have my back."
We responded:
"Thank you Lane! You have been a great customer for a long time. We appreciate you!!"
Profile photo of Bailey Weems

Bailey Weems

December 9, 2024

5  out of  5
rating by Bailey Weems
"Gena was so nice and helpful when the site wasn’t letting me change my policy. She was quick and the process was completely painless."
We responded:
"Thank you so much Bailey for the kind words. We appreciate you!! Gena does a great job for our customers."
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Kyle Ryan

December 6, 2024

5  out of  5
rating by Kyle Ryan
"Rob and his crew are the best!! Thanks for great service and always being so helpful."
We responded:
"Thank you Kyle! We appreciate all you do."
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David Goodheart

December 3, 2024

5  out of  5
rating by David Goodheart
"Very easy to work with and friendly even when dealing with my less than standard request. Thanks so much!"
We responded:
"Thank you, David. We do try to exceed expectations on service. We appreciate you allowing us to handle your insurance!!"
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Jordan

November 21, 2024

5  out of  5
rating by Jordan
"They're some of the kindest and most patient people I have ever dealt with in insurance."
We responded:
"Thank you so much, Jordan. We appreciate you allowing us to handle your insurance needs!!"
Profile photo of Amy Joyner

Amy Joyner

November 21, 2024

5  out of  5
rating by Amy Joyner
"No matter who I speak with when I call they are friendly and very helpful. I would recommend this Agent to anyone needing insurance."
We responded:
"We appreciate those kind words, Amy! You have been a great customer for a long time. We are grateful to have you!"
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Sarah

November 19, 2024

5  out of  5
rating by Sarah
"What a great company! They have been very responsive to any help that I have needed."
We responded:
"Thank you, Sarah. We appreciate you!!"
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Kamlesh Patel

November 13, 2024

5  out of  5
rating by Kamlesh Patel
"Love this office"
We responded:
"Thank you Kenny! We appreciate you!"
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Connie Hollis

November 4, 2024

5  out of  5
rating by Connie Hollis
"Gena Hooper is the best at the Ron Gwynne office. I did not know her until I had to file a claim. She was so kind and patient with us and I really do appreciate her. She is very knowledgeable and would always return our calls and took such good care of us."
We responded:
"Thanks Connie! You have been with us a long time, and we appreciate your kind words and loyalty. Gena does a great job for our customers!"
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Steven Crotzer

November 2, 2024

5  out of  5
rating by Steven Crotzer
"Wendy was an absolute saint and went above and beyond to make an otherwise excruciating experience as painless as possible. Gena is amazing too!"
We responded:
"Steven, thank you so much for leaving such a kind review!"