State Farm® Insurance Agent Rob Gwynne

"Exellent Service"

"I just want to take a moment to say Thank you to Rob Gwynne State Farm, especially Gwen Hooper!! She has taken such good care of us! She has taken care of us just like we are family!! I appreciate her so very much!! She is AWESOME!!"

"Great business! I am always taken care of."

"Gena is AMAZING!! She made moving my renters insurance so easy and was always available to help me with any questions I had. Appreciate her so much! Thank you gena!"

"I recently had the pleasure of working with Michelle Allison at State Farm, and I cannot say enough good things about her! From the moment I reached out, she was incredibly friendly and attentive. Michelle took the time to listen to my concerns and quickly addressed my situation, providing me with the information I needed within minutes. Her professionalism and expertise made the entire process smooth and stress-free. I truly felt valued as a customer, and her warm demeanor made me feel like a rock star! It’s rare to find someone who genuinely cares about their clients, and Michelle definitely exceeded my expectations. If you're looking for an agent who is not only knowledgeable but also genuinely dedicated to helping you, I highly recommend Michelle Allison. Thank you, Michelle, for your outstanding service!"

"Gena was so helpful! I didn't get one of my insurance bills in the mail so I called. She sent me over a copy of the bill and offered to take payment over the phone. I at first declined because I planned to go online but had issues with that so I called back. She was very gracious and took my payment with no issue."

"I have been with State Farm for almost 40 years with the same agent, Rob Gwynn and assistant Wendy, They have always been there for anything I’ve needed, and have been extremely happy with their services,"

"Gena is always so helpful and goes above and beyond for the customers she interacts with. It’s always a pleasure to work with her!"

"Michelle is the best! I’ve been a lifelong State Farm Customer! These folks are the best. Thanks Michelle for everything!"

"I spoke with Gena Hopper regarding our account in order to switch to auto pay on seven different items. My experience with Gena was outstanding. She made the necessary changes for me in a most pleasant and efficient manner.Thank you, Gena for your assistance."

"I was recently involved in an accident. I was rear ended. I called and let Rob‘s office know what happened and they went straight to work lining up an auto body shop as well as a rental car while my car was being fixed. All through this process, Rob’s staff reached out to me and make sure I was taken care of from beginning to end. They were very professional. When all you here is negative experiences with insurance companies, I have to sing the praises of Robin and his staff for everything they did for me!!! Thank you Rob Gwynne Insurance!!!"

"I bundle my home and auto with State Farm. I can’t say enough about Michelle from this office! She has been there through every question or issue I’ve had. I feel confident trusting her and this company to protect my assets!"

"Absolutely fantastic. Great people who are pleasant, knowledgeable, intelligent, informed, and helpful. The very best insurance dealings I have ever had."

"I had a very pleasant experience with Michelle. I have been doing business with this branch for over a decade. Wonderful service!"

"I gave State Farm (Rob Gwynne) 5 stars for excellent customer service. Agent Wendy Grimes assisted us throughout our new Home Purchase gave outstanding coverage at a very affordable price. We moved from Florida to Tennessee and through our realtor , SF Wendy Grimes was recommended. My wife and I are so pleased with the entire process of obtaining both Home and Auto Insurance. Wendy provided sound advise, presented several options. She followed up with us during our home purchase, provided everything in writing and handled our Insurance transfers from state to state. She was very pleasurable and 'fun' to partner with. I recommend this ST office and Wendy Grimes to anyone moving into the Lebanon TN area !!!!!"

"Kelcie Kamer is always very helpful, cheerful, and professional. The policy I have now was within $4/m similar (up AND down) to the dozen others I compared it to, Kelcie was the difference maker. These 5 stars aren’t for Rob Gwynne or State Farm, they’re for her 😄"

"Absolutely amazing person helped me every way possible"

"Since we moved to State Farm, in 2017, Wendy Grimes has consistently been the most outstanding and exceptional individual and Financial Services Rep, EVER,! Believe me when I say that I have had my fair share, not only local, but throughout International markets; added to which, this comes from a CX expert, who naturally sets extremely high and tough bars, where expectations are related. Whilst maintaining her professionalis and implementing best business practice, Wendy furthermore, Wendy invests in her relationship with her audience, and builds trust that you will never find elsewhere; she truly is there for us/you, and has our backs. Over and over, she has proven her engagement, and that she cares, seeking our best interest first, above her own. Wendy has become our "go-to" person way beyond insurance; we have seeked her guidance, advice, insight, on matters and important decisions, precisely because of the trust built. Again, reiterating that "trust" is not something easily inspired in me, and I am very, very hard to impress. We started with our vehicles, then added our home, life and each new asset to our policy. Are there less costly insurance policies out there? Sure, but at what cost? We could save a pretty penny indeed, but how much more stress and worry would we be taking up, and potential outcomes if something happens, added to turnaround for "a rep " (impersonal) to get back to you? The frustration of emailing, calling, trying to make contact in every possible way, and still not even a courtesy repsonse. Lastly, on more than one occasion, Wendy has been out of office, or we have been on the road, or needing to contact SF for a number of items, and the responsiveness and effective support from Customer Service is mind blowing! Whether through the app, phone or email, it's simply remarkable, too good to even be true, in a less than perfect world! Amidst a very restricted budget in our household over the last couple of years, we have worked strenously to reduce costs and expenses, eliminating or changing vendors-providers of different services, as we navigate very turmoil financial circumstances, but we stay with State Farm because you cannot put a price on peace of mind! The Guzman's"

"Wendy is so helpful and knowledgeable!! She guided us through the process and made sure I'm covered in all my insurance needs. She's super friendly and hands on!!"

"Great support by Gena! She handled a claim issue quickly and made sure to follow up on our satisfaction with the end result."

"Outstanding service! Wendy is knowledgeable, attentive, and truly cares about finding the best coverage. Highly recommend for anyone seeking reliable insurance advice!"

"Wendy done a thorough and great job getting us insured on our boat , home and autos. Everything went smooth thank you"

"I have worked with Wendy at State Farm for years and she is always great. One thing you always want in your dealings, especially with insurance, is someone you can trust. She earned that with me. I would send anyone I know to her for their insurance needs."

"Gena has been very attentive and helpful for all of my State Farm needs. Her communication is great"

"Rob and staff have always been extremely polite and consistent. Anyone who has ever answered the phone at this location has always helped me and has been very professional. Thank you for being the example of how a business should act toward their customers."